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    • Fox Kia Fredericton

    new window 433 Bishop Drive, Fredericton, New Brunswick, E3C 2M6
    General 1-506-455-2277

    Opening Hours

    Automotive Service Advisor

    Fox Automotive Group is seeking top-notch service advisors to join our growing team and assist clients at our dealerships in Fredericton, NB.
    FUNCTIONS:
    • Customer & Interdepartmental Relations
    • Collecting Diagnostic Information
    • Scheduling
    • Process Service Information
    COMPETENCIES:
    • Adaptability Analysis
    • Continuous Improvement
    • Customer Enthusiasm
    • Judgement
    • Organizing and Planning
    • Teamwork
    • Communication
    The Ideal Candidate Will Have The Following Qualifications:
    • Experience in the automotive industry
    • Ability to pay attention to detail
    • A desire to achieve the very best in customer service and teamwork
    • Excellent listening skills
    • Highly organized
    POSITION SUMMARY
    The Service Advisor's Required Responsibilities, Including But Not Limited To:
    • Responsible for establishing rapport and trust with customers.
    • Documenting vehicle problems by listening to customers describe them and by asking probing questions.
    • Maintaining extensive contact with customers, providing estimates on service and repairs before jobs are begun, explaining the appointments/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
    • Constantly communicates with Technicians to obtain information on needed vehicle repairs. Ensuring to contact customers regarding any changes in the estimate or time promised
    • Advises customers on the care or their vehicle and the value of maintaining their vehicles
    • Scheduling service appointments
    • Recommending additional maintenance and repair services to customers when appropriate.
    • Helping find solutions to customer inquiries and complaints
    • Handling phone inquiries regarding work in process and appointments and returning phone messages promptly
    • Should be capable of working independently, managing his or her time and work flow

    Automotive Service Advisor

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